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Service first approach

Headland is committed to servicing our clients throughout the lifecycle of their technology. Our services extend beyond installation into breakdown support, spare parts, preventative maintenance, software applications & more to keep your manufacturing operation running smoothly.

Commitment beyond installation

At Headland the relationship with the client doesn’t end with installation. We are committed to making sure your manufacturing operation is on schedule and achieving its potential through our service agreements.

Our highly skilled team of service engineers provide nationwide engineering support and technical assistance enabling our manufacturers customers to reduce downtime, maximise production and get the most out of their machines.

Your designated project manager will guide you through the entire installation process, so you can get your machine up and running as smoothly as possible.

Our preventative maintenance agreements ensure your machine is serviced regularly minimising likelihood of unforeseen breakdowns and keeping your downtime low.

Our nationwide service team ensure any breakdowns are addressed promptly through remote phone support and onsite visits keeping your production on schedule.

We hold stock of consumables and OEM genuine spare spare-parts to pre-empt machine wear and tear as well as provide necessary part replacements in the event of unforeseen breakdowns. We also partner with express freight providers for fast shipment, getting you up and running in no time.

Our expert team will get your operators proficient and up to speed on how to best utilise machinery and software to take your manufacturing process to the next level.

Our services team is here to help in the event you are relocating your manufacturing facility and need your technology transported.

We are here to troubleshoot and help you through any issues you experience from a software standpoint. The app support team can also help you leverage OEM software to identify inefficiencies, get the most out of your machinery and maximise your production process.

Dynamite service team

  • With technical personnel located across Victoria, NSW, Queensland and now Perth we have one of the largest machine tool support teams in the Southern Hemisphere,
  • In the event of a breakdown one of our expert engineers will be promptly assigned to your case and will assist you over the phone or visit you in person , making sure your operation can get back on track as quickly as possible.

Dedicated to minimising downtime

  • Our expert service team will triage your problem over the phone in order to assign the best technician and ensure they arrive with the equipment needed to get the job done.
  • If phone support is insufficient we then send out a service engineer with expert knowledge of your machine to assist in person.
  • We provide breakdown support across both hardware and software application to make sure you’re getting the most out of your machine.

Improving machine longevity and uptime

  • We source OEM genuine spare parts and tooling from Europe, Asia, and the USA. Headland holds an extensive range of OEM spare parts in our national distribution centres.
  • Our highly responsive spare parts team are dedicated to troubleshooting your production issue in tandem with service and get you the spare parts you require without delay.
  • We also provide prompt Power Tool service and repairs for our extensive range of TRUMPF Power Tools. Fill in our request form and a member of our team will be in contact with you soon.

 

Repair Request Form

We provide training, relocation and finance options

On-the-job training

  • Your workforce requires continual machine and software training. From installation, through to software updates, keep your operators skilled and up-to-date to ensure you gain the most efficiencies from your technology.
  • Operator, application, software and maintenance training is Headland’s focus with a range of courses available.

Watch how Headland's service team are helping clients:

Book a Service Call

Fill in your details and one of our experts will be in touch to arrange your machine service.

Meet our GM of Client Experience

Andrew Waelen

Andrew Waelen

General Manager Client Experience

1300 138 285

service@headland.com.au