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Remote support

If you require urgent breakdown support please email service@headland.com.au or call 1300 138 285 (AU) or 0800 715 003 (NZ).

Alternatively, fill in the form and a member of our support team will reach out to you soon. Please provide as much info as possible so we can connect you with the relevant expert.

In an effort to enhance your service experience, we now have a dedicated team of highly skilled engineers providing remote support across Australia and New Zealand.

Our engineers are highly trained with extensive experience in the field, meaning faster issue resolution, less downtime and ultimately cost savings for you. 

As the program is still new, we are currently only providing remote support for TRUMPF, STOPA, Makino, Nakamura-Tome, and OMAX.

Our engineer will determine whether your problem can be solved remotely. Otherwise, your service case will proceed as normal. This initial assessment is free-of-charge.

Using their official OEM diagnostic tools and deep technical experience, our engineer will identify the root cause of your problem remotely.

If possible, our engineer will guide you through the solution remotely. Otherwise, if an onsite presence is required, they’ll ensure your allocated service engineer arrives with the right tools and parts, reducing repeat visits and minimising downtime. 

Why choose Headland as your high tech manufacturing partner

  • With our portfolio of 28 world-class machinery brands covering sheet metal, heavy metal fabrication, CNC, additive manufacturing, automated storage and plastic machinery, whatever your manufacturing challenge we will find a solution.
  • In addition to supplying you industry-leading manufacturing equipment, we provide machine servicing, software support and smart manufacturing consulting for all our brands.