Introducing MyHeadland: Your new customer portal

We’re excited to launch MyHeadland, a secure customer portal that makes working with us simpler. You’ve told us it’s important to have key machine and transactional information available when you need it. 

That’s why we built MyHeadland: A central hub where you can access your equipment and software details, service and application cases, and day-to-day records. 

At its core, MyHeadland is about transparency and improved communication. You can log in 24/7 to view the information you need straight away. If it’s visible to us, it’s visible to you. 

Built to grow with you

MyHeadland is more than a portal, it’s part of our ongoing partnership with you. We’re launching it in phases, ensuring each step delivers real value and enhances the way we work together. 

For the initial launch, the platform focuses on giving you clear visibility into your data and improving how we communicate.  

Key features of MyHeadland 

• View your transactions (quotes, orders, invoices) 
• Access equipment or software information 
• Track service and application support cases 
• Update contact records (for admin users)  

This is just the initial launch it grows alongside you. Your feedback is what shapes our product road map, whether that’s telling us what’s missing, what could work better, or what would make your day easier. You’re not just a user, you’re the guide for where MyHeadland is heading and what is next.

We’ll keep releasing new features based on what you tell us and how you work with us day to day, including self-service options and smarter insights into your machines, software and services, so you can stay one step ahead. 

“MyHeadland is our new customer platform, designed to deliver an enhanced client experience through greater transparency, value, and insight. As a collaborative portal, it evolves alongside your needs enabling us to work in partnership with you to continually enhance features and deliver meaningful and actionable insights.” – Annaliese Kloé, Chairman of the Board

MyHeadland comes with 2 roles:

MyHeadland – Admin:  Admin users have full access to all features available to the Operations role. In addition, they can add and manage users within MyHeadland for their organisation and maintain contact records. 

MyHeadland – Operations: The Operations role can access day-to-day transactions, including quotes, orders and invoices. The role can also access equipment or software information and the cases related to them. 

Your feedback shapes our roadmap 

MyHeadland is built for you, and we want to hear from you. Whether you have ideas for improving the user experience, suggestions for new features, or feedback on current functionality, please share your thoughts. Your input directly influences our roadmap priorities and helps us create a platform that truly serves your needs. 

Welcome to a smarter, more connected way of working with us. We can’t wait to welcome you to MyHeadland. 

If you would like to be onboarded or have general questions about MyHeadland, please email marketing@headland.com.au